Admin: User Management
This guide provides step-by-step instructions for administrators on managing users, including how to search, promote, demote, and delete user accounts within the platform.
User Management Overview
Begin by navigating to the Admin Tools section and selecting User Management under Manage Application Users.
Click the dropdown User Management to show the list of users.
Searching for Users
To locate a user, you don't need to type the entire name; partial first and/or last names will suffice for specificity.
The user(s) with the searched name will show up in the user list.
Clearing the search bar will bring back the entire users list.
Promoting or Demoting Users
As an admin, you can promote a user to an admin role or demote an admin to a user.
A second confirmation will pop up to confirm the action.
- To promote a user, click Promote to Admin next to their name.
- To demote an admin, click Demote to User next to their name.
Please be careful to not demote yourself to a user as that will automatically kick you out of the Admin tools!
Editing User Titles
Every user initially has a 'Member' title. As an admin, you have the capability to edit user titles for specific accounts.
- Click Edit next to the user's role to change their title.
Edited user title:
Deleting Users
In the event that you need to remove a user from the system:
- Click Remove User to remove their account from the platform. Similar to Promote and Demote, a second confirmation will pop up to confirm the action.
Troubleshooting
If you have trouble viewing events or announcements:
- Refresh the page to see the most recent updates.
- Check your internet connection.
- If issues persist, contact our support team for assistance.
For any further assistance, please don't hesitate to reach out to an app administrator for assistance.